SVG Cut Files - Frequently Asked Questions...

What is an SVG cut file?
SVG is short for scalable vector graphic and is a vector image format that is downloadable and cuttable using an electronic cutting machine with software that can open/import/read it.

What is included in my SVG file download?
All of my files will be downloaded in a compressed .zip file that you will need to unzip or extract the files from. In the file you will receive cut files in SVG, DXF, & EPS formats and high resolution images in PNG & JPG formats for digital use. (*I did not include DXF & EPS files in my earlier designs. I am going back to add them as time allows. If you purchase a file that does not include them and you need them just send me an email and let me know!)

When will my download be available?
Your purchased download{s} will be available immediately after your payment has been completed.

Can I download your files to my smart phone or iPad?
No. My files cannot be downloaded to any device other than a computer.

What electronic cutting machine do you use?
I use and love the Silhouette Cameo with the upgraded Designer Edition software. If you do not have the upgraded Designer Edition software, you will have to open and cut the DXF file with your Cameo. The Cricut Explore can also cut SVG's through their Design Space online software.

Can I resize your SVG files?
Of course! Always make sure that you resize proportionately & resize all layers at the same time so they still piece together properly.

I still have questions, who can I ask?
Please send an email to SweetKateDesigns@gmail.com if you still have questions or are having any trouble. I will respond within 24 hours in most cases and up to 48 hours in worst cases.

What is your return/refund policy?
Due to the digital nature of my products, no refunds or exchanges will be given.

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