Applique & Embroidery File Frequently Asked Questions...

What is included in my Applique & Embroidery file download?
All of my files will be downloaded in a compressed .zip file that you will need to unzip or extract the files from. In the file you will receive {unless noted otherwise in the individual listing} the design in three sizes to fit your 4x4, 5x7, and 6x10 hoops. The following file formats are included: DST - PES - PESv4 - VP3 - VIP - EXP - HUS - JEF {Again, unless otherwise noted in the individual listing.}
This zip file also includes an SVG cut file so that you may cut your fabric on your Silhouette Cameo {ONLY with upgraded DESIGNER EDITION software} or other electronic cutting machine that can cut SVG files. You need to open the .txt file and confirm the exact size your SVG should be. You may have to make an adjustment to the size, depending on the cutting software that you are using. This has to be done with the pieces of the file grouped together.
You will likely have to add cut lines to the svg in your Silhouette Cameo Designer Edition software.
What machine do I need to use Applique & Embroidery files?
There are many brands of embroidery machines on the market. They all take different file types. Please see the above list of file types included in my downloads to make sure they will be compatible with your machine. *You are not purchasing a patch or a finished product from me.
When will my download be available?
Your purchased download{s} will be available immediately after your payment has been completed.
Can I download your files to my smart phone or iPad?
No. My files cannot be downloaded to any device other than a computer.
I still have questions, who can I ask?
Please send an email to SweetKateDesigns@gmail.com if you still have questions or are having any trouble. I will respond within 24 hours in most cases and up to 48 hours in worst cases.
What is your return/refund policy?
Due to the digital nature of my products, no refunds or exchanges will be given.